Returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. Sabrina Fossi Deisign reserves the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.
The parcel and its contents are your responsibility until they are received at our warehouse - therefore we recommend you use a registered postal service and retain proof of postage. Sabrina Fossi Design is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.
- I have received a faulty or damaged item?
We want all our members to receive goods of the highest quality so if your product is faulty or damaged on arrival, please email us (within 48 hours of receipt) photos of the product to email@example.com and be sure to also include a description of the fault and the circumstances surrounding how the fault arose. We will assess the situation and provide you with the most convenient solution, as well as the replacement of it.
- I have received an incorrect item?
Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have received an incorrect item in your order, please contact our Customer Care team at firstname.lastname@example.org, and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you.
- What is the Sabrina Fossi Design returns address?
The address for returns is: LIAF (in behalf of Sabrina Fossi Design), Via dei Colli 16, 50058 Signa, Firenze, ITALY.