General
What the heck is PinkLion?
There's a lot of stuff on the Internet. A lot. That's why we scour the globe every day for the best independent brands and the must-have essentials of the modern, discerning consumer. That means exceptional design, attention to craft, and quality product. That means the very best stuff, handpicked just for you, available all in one place. It's a highly curated shopping experience composed of all the things that make life just a little better.
Where is PinkLion located?
Houston, Texas
Fees
Are there any subscription or monthly fees on PinkLion?
Nope.
How much does it cost to list a product on PinkLion?
Nothing.
How much does it cost to ship a product on PinkLion?
Setting a shipping price for a product is at total discretion of the artisan. We give artisans total control over their shipping prices in order to give them the flexibility to cover shipping materials, time and other items common in their craft.
Shop Setup
How do I set up a shop?
Apply to open up a shop.
Are there guidelines to follow when opening a shop?
PinkLion reserves the right to remove a shop and/or its products from front-end display at any time if these criteria are not met and upheld.
I'm selling from overseas. Does PinkLion process transactions using different currencies?
Yes. PinkLion is set up to handle transactions using the British Pound Sterling, the Canadian Dollar, the Euro and the United States Dollar. Artisans can select the currency of their preference in their Shop Settings within the 'Payment Options' section. So, for sellers who select a currency different than USD with which to receive payment, product prices will be automatically converted to the appropriate selected currency of your choice when the funds are transferred to your account.
Can I list products in different currency?
PinkLion is equipped to handle multiple currencies at the transaction point, but all products listed on PinkLion display in USD.
What are product TAGS?
Product tags are ways of classifying certain products to make them easier and quicker to find. For instance, a painting may be tagged 'PAINT', 'ART', and 'RED'. So, when a visitor comes to the site looking for a unique painting in red, one of these terms will instantly trigger the population of the painting because of its specific tags.
Does PinkLion.com support instant downloads of digitally-delivered and/or printable items?
We do not support downloadable digital or printable items, e.g. e-books, digital albums, software, digital templates and patterns, etc.
How do I close my shop?
Contact PinkLion and let us know that you'll need to temporarily close up shop. We'll then 'turn off' your shop until you notify us otherwise.
How do I re-open my shop?
As soon as you're ready, contact PinkLion and we'll get your shop opened up for you right away.
Payment
How will I get paid on PinkLion?
As a shop owner, you get paid directly by your customers with each transaction. How you choose to get paid by them is completely up to you. At PinkLion, you can choose to accept credit card payments from your customers by enabling StripeTM, or you can have your customers pay you via PayPal. Of course, you can also enable both payment gateways to give your customers the ability to choose the method they like best.
Will I receive a tax form from PinkLion?
No. PinkLion merely facilitates transactions between sellers and buyers and serves only as an online marketplace. Consequently, all dealings and transactions are solely between you and other site users. You agree that you will be solely responsible for paying any and all taxes applicable to any purchases or sales of items you make on the site.
If I'm a seller, how long does it take for me to withdraw or transfer my funds from my shop?
Withdrawals and transfers are instant.
What is PinkLion's fee?
4.9% (less taxes) of each total sale.
How will I be billed for fees associated with selling?
There is no billing for fees. All fees are computed and settled automatically with every completed transaction. To view PinkLion Fee per transaction, go to the 'Order History' page.
Payment Gateways
What payment system is PinkLion using?
Sellers can receive payments through our integrated processing solution via StripeTM, and/or allow buyers to pay you via your Paypal account. Both payment options cost sellers 2.9% + $0.30 (USD) per transaction. If you choose to use Stripe instead of Paypal, buyers, upon checkout at PinkLion.com, will not have to be bounced to Paypal to finish the transaction, and will also be allowed to store their credit card details securely at PinkLion.com for future use.
Buyers who choose to use Paypal are also not required to have a Paypal account in order to pay you.
How does Stripe processing work on PinkLion?
StripeTM is a simple payment gateway processor that affords shop owners the ability to collect payment from customers via credit card. As a shop owner, simply enable StripeTM via your 'Shop Settings' feature in your 'Account Overview' page and your customers will then be able to buy your products using their credit card. Processing fees for StripeTM are 2.9% + 30 cents per transaction.
Is there a fee for StripeTM credit card processing?
Yes, 2.9% + 30 cents per transaction.
How does PayPal work on PinkLion?
PayPal is a payment gateway that artisans can use to collect payment from customers who choose to buy products using PayPal. To use PayPal to purchase a product, simply click the PayPal method of payment in the checkout process and you'll be redirected to the PayPal site. Once there, you can enter your the credit card information of your choice, billing address, shipping address, etc. You'll complete the order on PayPal's site, at which point you'll be redirected back to PinkLion and the specific store from which you made your purchase.
How do I open up a PayPal account?
If you don't have a PayPal account, you can still purchase products using PayPal by simply entering your credit card information, billing address, shipping address and other information when redirected to the PayPal site. However, if you'd like to create a PayPal account, you can do so at PayPal.com.
Refunds & Cancellations
How do I issue a refund on PayPal?
Within your 'Account Overview' page, simply click on 'Purchase History', find the specific order that you'd like to refund or cancel, then choose the corresponding command from the dropdown menu. A canceled order will also automatically remove the tracking information from the order. Please note that commission fees are non-refundable on all transactions and credit card processing fees via PayPal must be initiated and executed by you, the shop owner.
How do I cancel or refund my orders on my shop?
Within your 'Account Overview' page, simply click on 'Purchase History', find the specific order that you'd like to refund or cancel, then choose the corresponding command from the dropdown menu. A canceled order will also automatically remove the tracking information from the order. Please note that commission fees are non-refundable on all transactions and credit card processing fees via StripeTM and PayPal must be initiated and executed by you, the shop owner.
I'm a shop owner and someone has requested a refund on a sale. Do I handle this transaction directly with the customer?
Yes. Whether or not to refund a transaction is entirely at your discretion as the shop owner and artisan. Commission fees are non-refundable on all transactions. Credit card processing fees via StripeTM and PayPal must be initiated and executed by the artisan as well.
I just bought an item from a Shop Owner, but I would like a refund on the item. What do I do?
Simply contact the shop owner directly and initiate a request for a refund. Refunds for all transactions on PinkLion.com are given at the discretion of the shop owner who made the intial sale.
How does a chargeback get filed against the shop owner?
If you, the buyer, cannot resolve the issue of a refund directly with the shop owner, a chargeback can be filed with your issuing credit card's customer service, or with Paypal, depending which method of payment you used for purchase.