Shipping & Policies

Shipping

I ship all orders out via First Class Mail.

Occasionally international orders are held up in their home country's post office. Landon Lacey is not responsible for additional payments that may be necessary to remit the package once the package has left the United States.

Refunds and Exchanges

REFUNDS / EXCHANGES:

Please send all returns or exchanges in its original packaging.

If for any reason you are not satisfied with your order, we will accept returns for refund or exchange within 20 days after your purchase date. You MUST notify us within the 20 days time frame via Etsy Conversation or via e-mail if you plan to return your item.

We will not accept returns/refunds/or exchanges 20 days after purchase date.

We will not accept returns/refunds/or exchanges for merchandise that has been worn.

We will issue a refund for the full amount of the product, but we do not refund shipping fees.

PLEASE NOTE: Our jewelry is handmade and delicate. We are not responsible for normal wear and tear damages after 20 days.

If you would like an exchange, shipping charges will be applied.

We will issue the refund only when we receive the returned item.

CANCELLATION:
If for any reason, you would like to cancel the order before receiving it, please notify us within 12 hours after you made the payment. Once your order ships, we will not issue a refund until you ship the package back to us.

DAMAGED ITEMS:
If the order is damaged upon arrival, please let us know within 24 hours. Please ship the order back to us and we will send you a replacement order, free of charge. However, shipping fees will still apply.
Additional Policies and FAQs

Handmade Jewelry:

All of my items are handmade and pieces may vary slightly from photo. Gem quality may also vary slightly, but if there are any obvious natural inclusions, we do include this in our descriptions and update our photos so there are no surprises when you receive your item.

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Jewelry Care:
My jewelry is handmade and delicate. Please handle with care, wear them often, and store them away properly in a small plastic bag to prevent the precious metals from tarnishing. Also keep your jewels away from water/soaps/chemicals.

Caring for sterling silver jewelry:
Sterling silver is a precious metal and will naturally tarnish when it is exposed to oxygen. To keep its shine, keep it in an air tight plastic zippy bag when you are not wearing it. Or, if it is already tarnishing, simply use a polishing cloth / dip it into a sterling silver cleaning solution.

Caring for vermeil gold and gold plated jewelry:
Our vermeil gold has a base layer of sterling silver with a 18KT gold plating. It is suitable for everyday wear, but like with many fine jewelry, please keep it away from soaps and chemicals to prevent the gold plating from fading.

Caring for gemstones:
Keep your semi-precious gemstone jewelry separate from diamond jewelry. Diamonds are the hardest stones and if they come into contact with softer stones, they may cause scratches and marks.