steelhip design

Shipping & Policies

I subsidise postage costs. All pieces are sent in velvet gift bags, bubble wrapped and boxed. It may take a bit longer in transit but it arrives in perfect condition. I send first class airmail with a tracking number, notified delivery and receipt. It is difficult to predict delivery times but the average is 10 to 14 days to the US and Europe from Australia.

If you are not happy, for any reason, please let me know as soon as possible. I offer a full refund upon return of the item within 45 days if it arrived damaged, not as described or can't be used for the said purpose. Please allow me to rectify any problems before escalating the issue.