Shipping & Policies

All Flying Dog Collars and Leads are custom made to order. Standard turnaround time is 12-18 business days for us to produce your order and ship out to you. In the event that you realize that you have ordered the wrong size or design, please contact us immediately so we can make the adjustment on your order prior to it being produced and shipped to you.

Please measure your dog carefully to make sure you are ordering the correct size. If you get your collar and you have ordered either the wrong size, wrong style or wrong pattern, your order can be returned and exchanged for a 25% restocking fee plus return postage. You must contact us prior to sending any item back to us by ether email or by phone. You will then be instructed how to send the new and unused item(s) back to us.

We guarantee the construction and the hardware of our collars and leads. In the event that you do experience a rare defect in construction or hardware, we will gladly replace your item free of charge. Normal wear and tear does not qualify as a construction defect and will not qualify for a return or exchange. Normal wear and tear can vary depending upon your dog and her behavior. If you have a lap dog that hangs out on the sofa all day, her collar will show much less wear and tear that if you have a dog that is a heavy scratcher, rolls around in the dirt or plays roughly with other dogs.

If you are returning your collar for repair due to a defect, please email us at info@flyingdogcollars.com and we will instruct you on how to proceed. We will require the following:

1. A copy of your original order confirmation including order number.
2. Your return address and contact phone number.
3. The collar MUST be washed and dried fully before returning it to us for repair. If we receive a dirty collar, we will not repair the item and return it to you in the condition we received it.

Our contact information is listed at the bottom of this page. Shipping and handling charges are non-refundable. In the event of an exchange, additional shipping charges will be applied. You should send your package back via traceable method such as UPS or USPS with Delivery Confirmation, We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.

Returns/Exchanges are to be mailed to:
Flying Dog Collars
3016 23rd Ave. South
Fargo, ND • 58103

SHIPPING COSTS:

USA - $4.50
Each additional item - $2.00

CANADA - $10.95
Each additional item - $2.00

EVERYWHERE ELSE - $16.95
Each additional item - $2.50

We ship all orders via USPS First Class Mail. Priority and Express Mail is available for additional fees. Please contact us for more information.

All products are made to order and are usually shipped within 12-18 business days. If you are in need of a rush order, let us know so we can try and accommodate your request.

PLEASE NOTE: ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO YOUR COUNTRIES CUSTOMS AND IMPORT LAWS AND MAY BE SUBJECT TO ADDITIONAL CHARGES. LASERPETS WILL NOT BE RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES, TAXES, ETC.