Shipping & Policies

I shipped via Registered Mail with Priority Mail.
Every parcel is provide with tracking number.

For the items in stock, I send generally the same business day, after the payment
is cleared.
For custom orders, it will take up to 5 business days, depending on your order.

All items are send from Bulgaria, Europe.
The usual delivery time is:

for Europe: 7-10 business days
for the rest of the world: 7 - 22 business days.

In my experience, packages arrived at destination faster, when its not a holiday.

Please note that I will do my best to send your order in the fastest way, but the delivery time does not depend on me, as I do not own a courier company :). That is why I provide a Priority Mail service with tracking number.

If your delivery address is different from your PayPal address, you have to mention this in convo or leave me a comment with the order. Otherwise, I will ship to your PayPal address.

Please, admit my work! I put hours, sometimes days of making each product, I talk with you, I ask you about every detail and the way you imagine it, and after I clearify all this, I start working. Sometimes things don't work from the first time, sometimes I make a certain product 2-3-4 times, untill I am sure it qualify all my standards, but all that progress is for you to get the best good for your money.

I will refund or resend (if you wish) every dissatisfied customer by my fault.
* Please, note that I may request you to return the goods depending on the situation.

The refund is not acceptable in the following cases:

1) For Custom & Personalized orders. When an item is created specially for you, it becomes unusable for others.
2) In case of fault by the customer:
- Unclaimed package: It is your duty to claim your parcel at your local Post Office. In case you didn't do this and the item is return to his original address, I can offer you to resend the item after you pay the shipping fees again.
- Broken, damage, lost & rent item by customer fault

Thank you!
Kristin