Shipping & Policies

Shipping methods: italian mail. Tracking number will be provided.
I do not use priority mail can not be tracked in order to avoid loss of shipments. Due to this the cost of my shipments are greater but shipping is more secure
Shipping costs include post fares and protective wrapping material.
Shipping ceramics is expensive! I am a very small business and don't qualify for a discount on shipping. I use recycled materials for shipping as one way of trying to cut down on shipping costs. I don't make any profit on shipping, the price listed is either the actual cost or even slightly discounted

This is the link to italian mail web site with prices of shipping in euro: http://www.poste.it/postali/estero/raccomandata_prezzieformati.shtml

If you want to spend less I send the object with simple shipping can not be tracked, but you have to ask me.

Delivery days from 3-30 business days, depends on destination.
Delivery days to United States is about 10-20 days
Delivery days to Asia is about 20-30 days
Delivery days to Australia is about 20-30 days

I want you to love your purchase! If for any reason you are not satisfied with your purchase please contact me prior to leaving feedback... I will need a photo of the broken item for insurance purposes. I will be happy to exchange or refund the purchase price if the items are returned to me in original state within 14 days.

If you want simple priority mail cheap I do not refund in the event of a lost shipment!

Shipping with tracking number are expensive but is more safe than simple mail.

Custom-made products are not refund!

IMPORTANT: Shipping costs to return are buyer's responsibility!