Shipping & Policies

RETURNS

In the event that you need warranty service on your earphones, earbuds or headphones or you are not satisfied with your purchase, please contact the Meze authorized dealer you made the purchase from or Meze headphones through the contact form on the website in case you purchased the item on the Meze headphones website. We are not responsible for items returned without previously contacting Meze headphones.

REFUND POLICY

Products purchased from our website can be returned within 30 days of purchase date. The package must be unopened and without any visible damage. To be eligible for a refund from Meze headphones the product must have been purchased directly from Meze headphones. If your product was purchased from other retailers you must contact that specific retailer.

Refunds will be subject to a 15-20% restocking fee. The customer is also responsible to pay for shipping to return the merchandise. If the product you received is defective from Meze headphones or when purchased through any other authorized dealer; you may request an exchange under our warranty policy.