If for whatever reason the Customer is dissatisfied with their product, when bought direct from WOODENDOT, the Customer has a period of 14 working days to communicate its return and a further 7 working days to do it. During this period the Customer retains custody of the products, and is responsible for their return without deterioration or partial or total loss of the product.
Products made to order may not be exchanged or returned, unless due to a mistake or manufacturing defect. The Customer should ensure that the product, personalisation, colour and finish are correct before placing an order, as we cannot modify any order specification once it has been sent to our factory.
Returns must be made in the original packaging, without having been assembled or used. Once the goods have been received and checked, payment will be made by the same means as the original order within 30 days.
The costs of postage for any return where malfunction or error is not attributable to WOODENDOT or the courier will be borne by the Customer. These costs will be calculated according to the goods to return.
WOODENDOT only produce what our Customers request. By using this system, we only use the raw materials and energy needed, thereby minimizing resources and waste. So after the Customer makes their payment, the craftsmen will begin to create their product and between 1 and 3 weeks later the Customer will receive it at home. The Customer can check the delivery time for each particular product on the product page of this website. Nevertheless, if the Customer has any urgent orders, they should contact us, and we will always do our best to accommodate their needs.
Note: For the small products like accessories we have a small stock, so this products could be shipped immediately and delivery some days later, depending on the destination country.
WOODENDOT is not responsible for any delays that may arise due to holidays, or by incidents beyond our control (force majeure, strikes, floods, fire, unforeseen deterioration in the material, etc.), although the Customer will be informed if this is a likely case either when ordering or during manufacture. In all cases, the Customer must provide a mobile phone number on which they can be contacted, which will be used only for solving any type of incident relating to the delivery of the order, or for sending SMS status reports on the delivery of their order/s.
Generally shipping costs are free for most countries. For the rest of the world, the system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.